Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.eatentree.com website and Entrée application for mobile and handheld devices.

Entrée is a property of Lounge E-Comm, an Indian Partnership Firm registered under the Indian Partnership Act, 1932 having its registered office at 1st Floor, Embassy Point, 150, Infantry Road, Bangalore 560001, Karnataka, India. The Terms & Conditions, read together with the Privacy Policy of our Platform, constitutes a legal and binding agreement between you and Lounge E-Comm and is enforceable under the laws of India. The terms “we”, “our”, “us” or “Entrée” shall mean Lounge E-Comm.

1) Terms of Use

1.1 These terms of use (Terms) govern your use of the website (used in a browser) and the mobile application / App (together, the Platform). You are hereby requested  to read and revisit the Terms regularly. If you do not agree to any of these Terms of Use, you may not use the services on the Platform, and we request you to cease to  use  the Platform entirely and immediately. By installing, downloading or even merely using the Platform, you shall be contracting with Entrée via a legally binding arrangement to abide by all these Terms. Furthermore, you are indicating that you have agreed to be bound by these Terms and Conditions (including but not limited to the Cancellation & Refund Policy and Privacy Policy) as posted on the Platform from time to time, which takes effect on the date on which you download, install or use the Platform.

1.2 Entrée enables transactions between participant restaurants/ home chefs/ eateries/ merchants (“Merchant/s”), and buyers/customers (“Buyer/s” or “Customer/s”), dealing in prepared food and beverages via our Platform. Customers can choose and place orders (“Orders”) from variety of products listed and offered for sale by various merchants including but not limited to the restaurants and eateries on the Platform. Entrée facilitates the delivery of all such orders at select localities of serviceable areas across Bangalore (but not limited to), India.

2) Amendments

2.1 These Terms of Use are subject to modifications at any time without any prior notice. We reserve the right to modify or change these Terms of Use and other Entrée policies at any time by posting such changes on the Platform. You shall be liable to update yourself of any such changes, if any, by accessing the changes on the Platform. You shall, at all times, be responsible for regularly reviewing of all the Terms and the other Entrée policies and requested to make note of all the changes made on the Platform. Your continued usage of the services after any such change is posted constitutes your acceptance of the amended Terms and other Entrée policies. As long as you comply with these Terms, Entrée grants you a personal, non-exclusive, non-transferable, limited privilege to access, enter, and use the Platform. By accepting these Terms, you also accept and agree to be bound by all the other terms and conditions and Entrée policies (including but not limited to Cancellation & Refund Policy and Privacy Policy) as may be posted on the Platform from time to time.

3) Eligibility

3.1 You can access or use the Services only if you are eligible to legally form binding contracts under Indian Contract Act, 1872. We reserve the right to cancel or refuse your registration and / or refuse to provide you with access to the Services if it is brought to our notice that you cannot form any legally binding contracts.

3.2 If you are a minor (under the age of 18 years) you may use the Platform under the supervision of a parent or legal guardian who agrees to be bound by all these Terms. Entrée is not responsible for verification of age of its Customers or any misuse of the Platform by its Customers.

4) Use of Platform and Services

4.1 All commercial/contractual terms are offered by and agreed to between Buyers and Merchants alone. The commercial/contractual terms include without limitation price, taxes, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Entrée does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Merchants. Entrée may, however, offer support services to Merchants in respect to the fulfilment of the orders, payment collection, call centre, and other services, pursuant to independent contracts executed by Entrée  with the Merchants.

4.2 Entrée does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of the Merchants. You are advised to independently verify the bona fides of  the Merchants that you choose to deal with on the Platform and use your best judgment in that behalf. All Merchant offers and third party offers are subject to respective party terms and conditions. Entrée shall not take any responsibility of whatsoever nature for such offers.

4.3 Entrée neither makes any representation or warranty as to the specifics (such as quality, value, saleability, etc.) of the products or services proposed to be sold or offered to be sold or purchased on the Platform nor does Entrée implicitly or explicitly support or endorse the sale or purchase of any products or services on the Platform. Entrée shall not accept any liability for any errors or omissions, whether on behalf of Entrée  or on behalf of any third parties.

4.4 Entrée is not responsible for any non-performance or breach of any contract entered into between the Buyers and the Merchants on the Platform. Entrée cannot and does not guarantee that the concerned Buyers and/or Merchants will perform any transaction concluded on the Platform. Entrée is not responsible for any unsatisfactory or non-performance of services or damages or delays as a result of the products which are out of stock, unavailable or back ordered.

4.5 Entrée is operating an online marketplace and assumes the role of a facilitator only, and does not at any point of time during any transaction between Buyer and Merchant on the Platform come into or take the ownership of any of the products or services which are offered by the Merchant. At no point of time shall Entrée hold any right, title or interest over the products nor shall Entrée have any obligations or liabilities in respect of such contract entered into between the Buyer and the Merchant.

4.6 Entrée is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Merchant and the Buyer. In case of complaints from the Buyer pertaining to food efficacy, quality, or any other such issues, Entrée shall notify the same to the Merchant. The Merchant shall be liable for redressing Buyer complaints. In the event you raise any complaint on any of the Merchant accessed using our Platform, we shall assist you to the best of our abilities by providing relevant information to you as may be required, such as details of the Merchant and the specific Order to which the complaint relates, in order to enable the satisfactory resolution of the complaint.

4.7 You shall please note that there could be risks in dealing with underage persons or people acting under false pretence.

5) Service

5.1 The Entrée Platform enables the purchase of food (but not limited to) product by a Buyer/Customer from a Merchant/Restaurant via the website or mobile application. The Customer may select the Restaurant, the item and its respective add-ons and may add the same to his/her tray. Availability of restaurants and items are based on several factors such as, but not limited to, the distance from the Restaurant to the Customer, stock-levels at the Restaurants, timings, etc. Any Order must be confirmed by the Customer by completing a successful payment for the Orders placed from the list of payment options listed on the Platform. The fulfilment of the Order will depend on its acceptance by the concerned Restaurant and the availability of the items ordered. If/once the Order is accepted and confirmed in entirety by the Restaurant, Entrée will pick up the Order from the Restaurant and deliver the Order to the Customer. The acceptance of an Order by a Restaurant constitutes a binding contract between the Customer and the Restaurant. Please See Clause 4.1.

6) Consent

6.1 By using the Platform, you authorise and give full consent to Entrée, either through itself or through any of the affiliated third party service provider, to contact and communicate, from time to time by means of, but not limited to, alerts, SMS, phone calls, social media, commercial communication, etc. (“Communication/s”), on the registered mobile number, email address or physical addresses registered with Entrée, whether these numbers are registered with the National Do Not Disturb Registry / National Customer Preference Register or not. You will also confirm that by receiving any such Communications, you will not hold Entrée or its affiliated third party service providers liable or file any complaint under the Telecom Customer Communications Preference / Telecom Regulatory Authority of India (TRAI) regulations, 2010 or under any such regulations, including any amendment thereof, as may be applicable from time to time.

6.2 You accept the above Terms and agree to “Opt-in” to receiving any Communication whether, but not limited to, transactional, promotional, feedback, etc., in nature.

6.3 You further accept that with your continued use of the Platform, your “Opt-in” will be automatically renewed 30 days prior to expiry for a further period or at every fresh sign-in/ Order/ transaction, whichever is earlier, thereby enabling Entrée to communicate with you at all times.

6.4 Should you choose to withdraw your full consent from Entrée for Communication and decide to “Opt-out,” you are requested to please cease from making any further use of the Platform and send an email subjected “Withdrawal of Communication Opt-In” to ‘[email protected]’. Your “Opt-out” process will take a maximum of 6 months from the date of your previous “Opt-in.” You shall agree that you will not hold Entrée or its affiliated third party service provider liable for any communication during this interim period and until your “Opt-out” is effective. If you make use of the Platform in this interim period, your withdrawal / “Opt-out” will be considered as null and void despite any previous intimation of withdrawal of consent.

7) Merchants

7.1 Entrée may partner with any Merchant / Restaurant as Entrée may deem fit. The listing of Merchant partners is done at the sole discretion of Entrée and the listing is not done by any other third party including, but not limited to, Customers, unlisted restaurants, etc.

7.2 Merchants are required to maintain hygienic environments and adhere to high standards of quality as expected by Entrée and our customers. Entrée is not responsible for the environmental conditions and quality of the food product as prepared by the Merchant. Any complaints regarding the restaurants must be mailed to [email protected] with all relevant information.

7.3 Merchants are encouraged to conform to all norms set forward by the Food Safety and Standards Authority of India (FSSAI) however, Entrée reserves the right to list Merchants that do not have the FSSAI certification and will not be held responsible if Merchants do not procure / renew FSSAI certification. Entrée lists home chefs (Home Chefs) that adhere to high standards but may not have an FSSAI certification. If you do not agree to these above Terms, we hereby request that you not to make use the Platform.

8) Use of the Platform

8.1 You agree, undertake and confirm that your use of Platform shall be strictly governed by the following binding principles

8.1.1 You shall not host, display, upload, download, modify, publish, transmit, update or share any information which: You shall not host, display, upload, download, modify, publish, transmit, update or share any information which: is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, slanderous, criminally inciting or invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986; is misleading or misrepresentative in any way; is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; harasses or advocates harassment of another person; involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”; promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous; infringes upon or violates any third party’s rights, including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity; promotes an illegal or unauthorized copy of another person's copyrighted work (Please register a “copyright complaint” by sending an email to “[email protected]” to file a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files; contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page); provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses; contains video, photographs, or images of another person (with a minor or an adult); tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users; engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of products related to the Platform. Throughout these Terms, Entrée’s prior written consent means a communication coming from Entrée’s Legal Department, specifically in response to your written request, and expressly addressing and allowing the activity or conduct for which you seek authorization; solicits gambling or engages in any gambling activity which is or could be construed as being illegal; interferes with another user’s use and enjoyment of the Platform or any third party’s user and enjoyment of similar services; refers to any website or URL that, in our sole discretion, contains material that is inappropriate for the Platform or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms; harms minors in any way; infringes any patent, trademark, copyright or other intellectual property rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products; violates any law for the time being in force; deceives or misleads the addressee/users/Customers about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; impersonate another person; contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming, but not limited to, routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information; threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any criminal offence or prevents investigation of any offence or is insulting any other nation; is false, inaccurate or misleading; directly or indirectly, offers, attempts to offer, trades or attempts to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force; or creates liability for us or causes us to lose (in whole or in part) the services of our internet service provider or other suppliers.

8.1.2 You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any published content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve our right to prohibit any such activity.

8.1.3 You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, “password mining” or any other illegitimate means.

8.1.4 You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to Platform, or any other Buyer, including any account on the Platform not owned by you, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Platform.

8.1.5 You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by us including the name ‘Entrée’, or otherwise engage in any conduct or action that might tarnish the image or reputation, of Entrée or any Merchant/s on platform or otherwise tarnish or dilute any Entrée’s trade or service marks, trade name and/or goodwill associated with such trade or service marks, as may be owned or used by us. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or Entrée’s systems or networks, or any systems or networks connected to Entrée.

8.1.6 You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform.

8.1.7 You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Platform or any service offered on or through the Platform. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

8.1.8 You may not use the Platform or any content on the Platform for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity that infringes the rights of Entrée and/or others.

8.1.9 You shall at all times ensure full compliance with the applicable provisions, as amended from time to time, of (a) the Information Technology Act, 2000 and the rules thereunder; (b) all applicable domestic laws, rules and regulations (including the provisions of any applicable exchange control laws or regulations in force); and (c) international laws, foreign exchange laws, statutes, ordinances and regulations, including, but not limited to, GST (Goods & Services Tax), sales tax/VAT, income tax, octroi, service tax, central excise, custom duty, local levies, etc. regarding your use of our service and your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited under the provisions of any applicable law including exchange control laws or regulations for the time being in force.

8.1.10 In order to allow us to use the information supplied by you, without violating your rights or any laws, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights you have in your Information, in any media now known or not currently known, with respect to your Information. We will only use your information in accordance with these Terms and Privacy Policy applicable to use of the Platform.

8.1.11 We reserve the right, but have no obligation, to monitor the materials posted on the Platform. Entrée shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, you remain solely responsible for the content of the materials you post on the platform and in your private messages. Please be advised that such Content posted does not necessarily reflect Entrée views. In no event shall Entrée assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that you have all necessary rights in and to all Content which you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.

8.1.12 Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Platform, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Platform.

8.1.13 It is possible that other users (including unauthorized users or ‘hackers’) may post or transmit offensive or obscene materials on the Platform and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Platform, and that the recipient may use such information to harass or injure you. We do not approve of such unauthorized uses, but by using the Platform You acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the Platform. Please carefully select the type of information that you publicly disclose or share with others on the Platform.

8.1.14 Entrée shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services), hacking, pen testing attempts without our prior consent or a mutual legal agreement.

9) Account Registration and Use of the Platform

9.1 You may access the Platform by registering to create an account (“Entrée Account”) and become a member (“Membership”); or  you can also register to join by logging into your account with certain third party social networking sites (“SNS”) (including, but not limited to, Facebook); each such account, a “Third Party Account”, via our Platform, as described below. The Membership is limited for the purpose and are subject to the terms, and strictly not transferable. As part of the functionality of the Platform services, you may link your Entrée Account with Third Party Accounts, by either:

9.1.1 providing your Third Party Account login information to us through the Platform;

9.1.2 allowing us to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account.

9.1.3 You represent that you are entitled to disclose your Third Party Account login information to us and/or grant us access to your Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating us to pay any fees or making us subject to any usage limitations imposed by such third party service providers.

9.1.4 By granting us access to any Third Party Accounts, you understand that we will access, make available and store (if applicable) any content or information that you have provided to and stored in your Third Party Account (“SNS Content”) so that it is available on and through the Platform via your Entrée Account.

9.1.5 Unless otherwise specified in these Terms of Use, all SNS Content, if any, will be considered to be your content for all purposes of these Terms of Use.

9.1.6 Depending on the Third Party Accounts, you choose, and subject to the privacy settings that you have set in such Third Party Accounts, personally identifiable information that you post to your Third Party Accounts will be available on and through your Entrée Account on the Platform.

9.1.7 Please note that if a Third Party Account or associated service becomes unavailable or our access to such Third Party Account is terminated by the third party service provider, then SNS Content will no longer be available on and through the Platform.

9.1.8 We will create your Entrée Account for your use of the Platform services based upon the personal information you provide to us or that we obtain via an SNS, as described above. You may only have one Entrée Account and not permitted to create multiple accounts. If found, you having multiple accounts, Entrée reserves its right to suspend such multiple account without being liable for any compensation.

9.1.9 You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete.

9.1.10 We reserve the right to suspend or terminate your Entrée Account and your access to the Services (i) if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete; (ii) if it is believed that your actions may cause legal liability for you, other users or us; and/or (iii) if you are found to be non-compliant with these Terms.

9.1.11 Should your account be suspended or terminated, Entrée may retain any and all information/SNS Content previously provided by you and will have no obligation to delete such information/SNS Content.

9.1.12 You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility and will assume full liability for any activities or actions under your Entrée Account, whether or not you have authorized such activities or actions. You will immediately notify us of any unauthorized use of your Entrée Account.

9.1.13 Goods and services purchased from the Platform are intended for your personal use and you represent that the same are not for resale or you are not acting as an agent for other parties.

9) Bookings and Financial Terms

10.1 The Platform allows you to place food order bookings and we will, subject to the terms and conditions set out herein, delivery the order to you.

10.2 Entrée do not own, sell, resell on its own and/or do not control the Merchants or the related services provided in connection thereof. You understand that any order that you place shall be subject to the terms and conditions set out in these Terms including, but not limited to, product availability and delivery location serviceability.

10.3 As a general rule, all food orders placed on the Platform are treated as confirmed.

10.4 However, upon your successful completion of booking an order, we may call you on the telephone or mobile number provided for any order related matter and may ask for certain personal information (as on record with Entrée) to confirm your identity. Entrée reserves the right to not to process your order in the event you are unavailable on the phone at the time we call you for any order related matter and in such an event the provisions of the cancellation and refund policy below shall be applicable.

10.5 All payments made against the purchases/services on the Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the purchases made on the Platform. You can pay by (i) credit card or debit card or net banking; (ii) any other RBI approved payment method at the time of booking an order; or (iii) credit or debit card or cash at the time of delivery. You understand, accept and agree that the payment facility provided by Entrée is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment on delivery, collection and remittance facility for the transactions on the Platform using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility, Entrée is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.

10.6 You acknowledge and agree that we act as the Merchant’s payment agent for the limited purpose of accepting payments from you on behalf of the Merchant. Upon your payment of amounts to us, which are due and payable to the Merchant, your payment obligation to the Merchant for such amounts is completed, and we are responsible for remitting such amounts, to the Merchant on your behalf. You shall not, under any circumstances whatsoever, make any payment directly to the Merchant for the Order bookings made using the Platform.

10.7 You shall agree to pay us for the total amount for the order placed by you on the Platform. We will collect the total amount in accordance with the terms and conditions of these Terms and the pricing terms set forth in the applicable menu listing for the particular Merchant. Please note that we cannot control any amount that may be charged to you by your bank related to our collection of the total amount, and we disclaim all liability in this regard.

10.8 In connection with your order, you will be asked to provide customary billing information such as name, billing address and credit card information either to us or our third party payment processor. You agree to pay us for the order placed by you on the Platform, in accordance with these Terms, using of the methods described above. You hereby authorize the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by us or indirectly, via a third party online payment processor or by one of the payment methods described on the Platform. If you are directed to our third-party payment processor, you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the Platform services. Once your confirmed booking transaction is complete you will receive a confirmation email summarizing your confirmed booking.

10.9 All applicable taxes and levies, the rates thereof and the manner of applicability of such taxes on the bill are being charged and determined by the Merchant. Entrée holds no responsibility for the legal correctness/validity of the levy of such taxes. The sole responsibility for any legal issue arising on the taxes shall reside with the Merchant. Entrée is responsible for issuing an order summary and not a tax invoice to the Customer. In addition to any amount being collected on behalf of the Merchant, Entrée may levy fees, including but not limited to, delivery charges, service fees, convenience fees, etc. A tax invoice for delivery charges along with the abovementioned order.

10.10 The prices which are being reflected on the Platform are determined solely by the Merchant and are listed based on Merchant’s information. Very rarely, prices may change at the time of placing order due to Merchant changing the menu price without due intimation and such change of price are at the sole discretion of the Merchant attributing to various factors beyond control.

10.11 The Merchant shall be solely responsible for any warrantee/guarantee of the food products sold to the Buyers and in no event shall be the responsibility of Entrée.

10.12 The transaction is bilateral between the Merchant and Buyer and therefore, Entrée is not liable to charge or deposit any taxes applicable on such transaction. Entrée is only liable to charge or deposit any taxes applicable on its fees, including but not limited to, delivery charges, service fees, convenience fees, etc.

11) Cancellation Policy

11.1 Entrée does not encourage cancellation of orders. However, order cancellation is permitted, if and only if the order has not been accepted by the Merchant / Restaurant. After the order has been accepted by the Merchant / Restaurant, no cancellations are permitted. Entrée does not specify a time duration in which cancellations can be made. Any and all transactions are considered bilateral between the Merchant/s and the Buyer and as such, all cancellations are controlled by the abovementioned parties only.

11.2 In the event of an item on your order being unavailable, Entrée will contact the Buyer on the phone number provided to us at the time of placing the order and inform the Buyer of such unavailability of the order placed. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

11.3 We reserve the sole right to cancel your order in the following circumstance:

11.3.1 in the event of the designated address falls outside the delivery zone offered by us;

11.3.2 failure to contact you by phone or email at the time of confirming the order booking;

11.3.3 failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or

11.3.4 unavailability of all the items ordered by you at the time of booking the order.

12) Refund Policy

12.1 The Buyer shall be entitled to a full / partial refund, as may be decided on a case-by-case basis at the sole discretion of Entrée and shall be final and binding, only if the order placed is done so using any pre-paid mode of payment and only in the event of the following circumstances:y.

12.1.1 If any or some items in your order are unavailable with the Merchant

12.1.2 If Entrée is unable to fulfil the order as a result of a fault of Entrée, force majeure, environmental circumstances such as heavy rain, etc.

12.1.3 If an order is delivered incorrectly (wrong items) or incomplete (missing items)

12.1.4 If the integrity of the food order has been compromised due to faulty delivery by Entrée.

12.2 Entrée does not offer refunds on orders that do not meet expectations of the Buyer. As a gesture of goodwill, Entrée may convey your feedback to the Merchant and may facilitate a complete or partial replacement of your order subject to the policies and approvals of the Merchant.

12.3 All refunds shall be credited to your account within 7 business days in accordance with the terms that may be stipulated by the card issuing authority.

12.4 In case of post-paid orders, you may be entitled to a partial/full discount if and only if:

12.4.1 The packaging had been severely damaged or tampered with leading to loss of integrity of the food item;

12.4.2 An incorrect order had been delivered;

12.4.3 Certain food items were missing from your order.

13) Indemnification

13.1 You agree and acknowledge that Entrée shall not be responsible for:

13.1.1 The quality of the goods / services provided by the Merchant.

13.1.2 Any loss / damage / harm to you as a result of consuming and goods / services offered by the Merchant.

13.1.3 The Merchant’s goods / services not meeting your expectations

13.1.4 Any pricing inconsistencies. Pricing displayed on the Platform is as given by the Merchant.

13.1.5 Providing services beyond our serviceable areas.

13.2 You further acknowledge that:

13.2.1 You understand and agree that delivery periods provided on the app are estimates and may vary.

13.2.2 Your order will be delivered only to the address designated by you at the time of order placement on the Platform. Should the location be changed, Entrée reserves the right to cancel the order and you shall not be entitled to any refund.  Delivery in the event of change of delivery location shall be at our sole discretion.

13.2.3 You agree to provide necessary delivery instructions even after placing the order.

13.2.4 In the event of failure to accept the order from Entrée in which the mode of payment selected by you is any form of post-paid payment, Entrée reserves the right to block you as a user temporarily or permanently and Entrée cannot be held responsible for the same.

13.2.5 Entrée’s service liability ends when the order is delivered. Entrée bears no other liability of whatsoever nature.

13.2.6 By using the Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from Entrée with respect to such actions or omissions.

14) Access to the Platform and Security

14.1 We endeavour to make the Platform available to you during the entire Merchant working hours. However, we do not represent that access to the Platform will be uninterrupted, timely, error free, free of viruses or other harmful components or that such defects will be corrected.

14.2 We do not warrant that the Platform will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any equipment (including but not limited to your mobile device), software, data or other property as a result of your download, installation, access to or use of the Platform or your obtaining any material from, or as a result of using, the Platform. We shall also not be liable for the actions of third parties.

14.3 We do not represent or warranty that the information available on the Platform will be correct, accurate or otherwise reliable.

14.4 We reserve the right to suspend or withdraw access to the Platform to you personally, or to all users temporarily or permanently at any time without notice. We may at any time at our sole discretion reinstate the suspended users. A suspended User may not register or attempt to register with us or make use of the Platform in any manner of whatsoever nature until such time that such user is reinstated by us.

15) Relationship with Operators

15.1 In the event the Platform is accessed on a mobile device, it is not associated, affiliated, sponsored, endorsed or in any way linked to any platform operator, including, without limitation, Apple, Google, Android or RIM Blackberry (each being an “Operator”). Your download, installation, access to or use of the Platform is also bound by the terms and conditions of the Operator.

15.2 You and we acknowledge that these Terms of Use are concluded between you and us only, and not with an Operator, and we, and not those Operators, are solely responsible for the Platform and the content thereof to the extent specified in these Terms of Use.

15.2 You must comply with any applicable third party terms of agreement when using the Platform (e.g. you must ensure that your use of the Platform is not in violation of your mobile device agreement or any wireless data service agreement).

15.2 You and we acknowledge and agree that the relevant Operator, and that Operator’s subsidiaries, are third party beneficiaries of these Terms of Use, and that, upon your acceptance of these Terms of Use, that Operator will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a third party beneficiary thereof.

16) Severability

16.1 If any of these Terms of Use should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, then to the extent and within the jurisdiction where that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.

17) Governing Law and Dispute Resolution

17.1 These Terms are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this Platform, shall be subject to the jurisdiction of the courts at Bangalore, India.

18) IP Notice and Take Down Policy

18.1 Entrée is open to being contacted by intellectual property owners who may easily report listings that infringe their right so that infringing products are removed from the Platform, as they erode Buyer and Seller trust.

18.2 Only the intellectual property rights owner may report potentially infringing products or listings by way of Notice of Infringement. If you are not the intellectual property rights owner, you may still help by getting in touch with the rights owner and encouraging them to contact us.

18.3 Entrée does not and cannot verify that Merchants have the right or ability to sell or distribute their listed products. However, Entrée is committed to ensure that the item listings do not infringe upon intellectual property rights of third parties once an authorized representative of the rights owner properly reports them to Entrée.

Contact Us

Please feel free to contact us via email for any questions relating to these Terms and our Privacy Policy. Kindly address your email communication to our Grievance Officer. In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided herein below:

Name: Amrit Mangharam
Phone: +919900001951
Email: [email protected]
Address: 1st Floor, Embassy Point, 150, Infantry Road, Bangalore 560001

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